I Love Ferry

This site (the 'Site') compares prices and timetables for ferry and train journeys and allows you to book journeys. 

The Site is owned and operated by I LOVE FERRY (referred to in these Booking Conditions as 'we', ‘us’ or the 'Company').

 

1. Application

These Booking Conditions apply to all passenger bookings made for ferry journeys, through this Site or through our call centres, and replace all previous

conditions. In these Booking Conditions: 

'You' means the person making the booking; 

‘Customer’ means each of the people for whom the booking is made, which may (but not necessarily) include You; 

'Services' means the services offered by us, which include a ferry journey search service, a price comparison service and a booking service.

 

We may change these Booking Conditions from time to time, but any changes will not apply to any bookings that you have already made.

You should save the Booking Conditions that apply when making a booking so that you can refer to them at a later date.

 

2. Parties

We do not ourselves operate any ferry services as such services are provided by the ferry operators (‘Operator(s) or Carrier(s)'). 

 

When you make a booking for a ferry, we act as an agent for the Operators or Carriers in making that booking with you.

This means that you will be entering into a contract with the relevant ferry or train Operator, which will be the party responsible for providing the ferry

service to you.

 

Any booking that you make through our Site (or our call centres) for ferry journeys is made subject to: 

(i) these Booking Conditions, which set out the terms on which we provide our Services to you; and 

(ii) the terms of the Operators of the ferry services, which set out the terms on which the ferry or train service is provided to you by the Operators

(‘Operator Terms’). The Operator Terms are made available to you before any booking is completed.

You are responsible for familiarising yourself with the Operator Terms.

In the event of any conflict or inconsistency between these Booking Conditions and the Operator Terms, the Operator Terms prevail.

 

The person who makes a booking using this Site or our call centre must have authority to make any booking on behalf of any other Customer.

In making a booking, you confirm that each Customer agrees to be bound by these Booking Conditions.

The person who makes a booking is responsible for his or her activities on our Site, and safeguarding any personal information provided, including

passwords, names, passport and travel details. The person who makes the booking must ensure that all information provided by him or her is complete and

accurate.

 

 3. Fares and General Information

Fares are based on vehicle type (if any), the number of passengers, route(s), travel dates and times. Your booking may require Customers to depart and/or

return at or within specified dates and times. If Customers do not adhere to such specified dates and times, they may be refused travel and/or have their

booking specification and accommodation changed, and/or be subject to additional charges. In particular, the benefit of any promotional rates may be lost

and full fares charged. Additional charges as contemplated in this paragraph may be debited to the credit or debit card that you used when making a booking,

without further reference to you.

Vehicle and passenger space and on-board accommodation are subject to availability and may not always be available.

Promotional fares are subject to additional special conditions including a general condition that if any portion of the itinerary is not used, we or the

Operator reserves the right to apply additional charges to you. We have the right to vary all displayed fares including where Operators change their fares

(including, but not limited to, for reasons of currency fluctuations, oil prices, changes in law) at any time until a booking is confirmed.

If the price of your booking changes between placement of the order and confirmation, we will proceed to confirm the booking if the price has decreased

(and only charge you the actual price), but we will contact you for instructions if the price has increased.

Items such as roof boxes/bike racks or any other items attached to a vehicle not forming part of the vehicle body will be charged an additional fee.

 

Not all of the Operators have facilities to accept bookings for people with disabilities or reduced mobility.

Enquiries should be made at the time of booking whether the Operator has the facilities that any Customer requires.

 

4. Departure Schedules

All departure/arrival times are estimated by the Operator and are given as local times - please refer to your booking confirmation for details.

You are advised to check with the Operator for any changes prior to commencing your journey.

Sailing schedules may be interrupted and/or crossing times extended or cancelled due to adverse weather conditions and/or tidal conditions and/or other

circumstances.

 

It may be necessary to use alternative ships or points of departure or arrival on any sailing or to change/withdraw the facilities/services available for

various operational, technical or scheduling reasons.

 

We do not accept liability howsoever arising for any costs or inconvenience caused as a result of such circumstances, but we will try to notify you, if

practical, using the contact details provided by you at the time of booking. The Operator Terms apply to any liability of the Operator in such circumstances.

 

5. Animals

The carriage of animals is only permitted if the Customer notifies us before making the booking.

Any such carriage must be in accordance with any relevant legal requirements and the requirements of the Operator.

A charge may be made for the carriage of any animals, and further conditions may be imposed.

Please seek advice from your vet or the appropriate authority before making a booking.

You are legally responsible for the animals and wholly responsible for obtaining any necessary documents, consents and permission.

 

6. Freight and Commercial Passenger Vehicles

Special conditions and tariffs apply to the carriage of freight and commercial passenger vehicles.

The definition of what constitutes a freight vehicle and whether any special tariff applies is determined by the Operator in each case.

 

By way of guidance only, vehicles exceeding 6.5 metres in length, specifically constructed or adapted for the carriage of freight, whether carrying goods

or not, are subject to special tariffs, as are any vehicles of other specification but which are carrying merchandise or travelling for a commercial purpose.

In the event that a vehicle is booked as a car or private vehicle, but is determined by the Operator to be a freight vehicle, the full tariff rate will be

charged and/or carriage will be refused without refund.

 

For further information on freight tariffs and rates, please contact our freight department on (+44) 01473 370 915.

 

Commercial passenger vehicles exceeding 6.5 metres in length and constructed or adapted to carry 8 or more passengers and/or not classified as a private

car by the ferry Operator may be subject to a different tariff.

In the event that the vehicle is booked as a car or private vehicle, but is found to be a commercial passenger vehicle the full tariff will be charged

and/or carriage will be refused without refund.

 

7. Hazardous Materials

Neither we nor the Operators will accept bookings for vehicles that are carrying dangerous or hazardous materials, including in certain circumstances

vehicles powered by LPG. In certain circumstances written permission may be obtained from the Operator, but such permission may be subject to additional

charges and conditions. You are responsible to the Operator for the carriage of such materials, whether declared or undeclared.

In the event that you seek to carry undeclared dangerous/hazardous materials, carriage may be refused without refund.

 

8. Confirmation and Payment

Unless you have set up a credit account with us, you must pay for each booking at the time of booking, before a confirmation is issued.

Payment can be made by credit card or debit card. 

Corporate/Commercial cards are subject to a 2% surcharge.

Consumer credit cards issued by banks located outside the EEA are subject to a 2% surcharge.

 

When you contact us to make a booking, and have made full payment for all Customers covered by the booking, we will issue a confirmation advice note that

sets out the details of your reservation and provides other information on the basis of the information that you have provided.

The contract between you and the Operator(s) will only be formed once the confirmation advice note has been issued to you.

If you have not received the confirmation advice note from us within 24 hours of making your booking, you should contact our customer services team through

our online contact form.

 

We shall be under no obligation to issue a confirmation advice note after you have placed a booking with us if an issue arises which we reasonably conclude

means that we are no longer able to confirm the booking on behalf of the Operators.

We will not issue such a confirmation if we discover an error in the pricing of the journey or if the journey is no longer available.

If, for any reason, we are unable to accept your booking, we will inform you of this and not process your booking further.

We will then arrange for you to be refunded any part of the booking you have already paid, unless you decide to use that payment towards a different booking.

 

You agree that the data that we store in our information systems (or those of our service providers) constitutes proof of your booking and its details.

If payment is made by debit or credit card the amount or balance due will be taken from that card at the time of booking.

 

Depending on the type of ticket selected and the number of passengers (and consequently the value of the ticket), a service fee will be added to the cost

of the ticket. This will be displayed before you confirm the booking.

 

9. Cancellation

If the ticket purchased permits cancellation then the booking may be cancelled and refunded subject to these Booking Conditions and the Operator Terms.

As a minimum, we will charge you a cancellation fee of $45 or €45 [per booking] depending on which currency was used for the booking (or such other sum

as may be published on our Site) plus any charges levied by the Operator.

 

Promotional or special offer tickets may not be refundable and you should check with us at the time of booking whether additional conditions are attached

to your ticket that may result in no refund being available. 

Any payment card charges applied to bookings are not refundable. 

Any deposit payments for bookings are not refundable.

If the Customer does not undertake the ferry journey for which the booking is made, refunds will only be made to you in accordance with the relevant

Operator Terms.

 

Free Cancellation (optional extra)

The free cancellation terms in this section shall only apply if you have selected and paid for the option of free cancellation during your booking.

 

The free cancellation terms apply to the cancellation of the ferry travel element only and the terms do not extend to any other elements of the trip

(e.g. hotel reservation, car hire, breakdown products, card fees, booking fees, etc.)

You must select and buy free cancellation at the same time as the ferry booking

Free cancellation terms will only apply to the individual ferry booking it is made on

In the event you are booking multiple trips on different booking references, the option must be selected separately for each booking

Free cancellation cannot be removed from a booking [and costs refunded] at any point after purchase.

Cancellation requests must be received at least 48 hours prior to the sailing time. Refunds cannot be processed on any cancellations received after this

point or on unused ferry bookings.

Cancellations can only be made on the full booking. It is not possible to cancel one leg of the trip only.

In the event you need to cancel your booking, please contact us through our online contact form.

I LOVE FERRY reserves the right to charge an admin fee of $25 per booking in the event multiple bookings are made for the same crossing period.

 

10. Amendment Fees

You may only make an amendment to a booking at the Operator's discretion. Some bookings may be subject to an amendment fee plus any difference between the

fare that you booked and the new fare.

I LOVE FERRY own fee may be charged at $35/€30 [per booking] depending on the which currency was used for the booking (or other such sum as may be

published on our Site) Some bookings, such as promotional or special fares, cannot be amended, and you should check with the Company at the time of booking

whether your booking can be amended, or not.

 

11. Check in

Latest check-in times are as stated during the booking process and also on the booking confirmation.

If a Customer is not ready to board the ferry by the latest check-in time, boarding cannot be guaranteed as waiting lists may have been accepted. 

If a Customer has special requirements, or has received our permission to carry animals or dangerous goods, generally that Customer is expected to check in

earlier as stated on the booking confirmation.

 

The Operator has absolute discretion as to whether or not to accept any passenger, their vehicle or luggage on board. 

Each Customer must have all the necessary travel documents to enter the countries which he or she intends to visit and for re-entry into the country of 

departure.

 

You are responsible for ensuring that the name on each Customer's passport matches the name on the ticket, otherwise, the Customer may not be able to

travel and any travel insurance may be invalid. If any Customer changes his or her name between the date of the booking and the date of travel (for example, 

following marriage), you must notify us through our online contact form.

 

12. Your responsibility

You are responsible to the Company and the Operator for fully complying with these Booking Conditions and any additional requirements imposed by the

Operator or by law. You are also responsible for providing full and accurate information about your booking, including the vehicle and passengers.

 

13. Compulsory Law

Your booking is subject to any compulsory law or convention applicable to the ferry booking and your attention is specifically drawn to the Athens

Convention relating to the Carriage of Passengers and Their Luggage by Sea 1974, which both imposes obligations on the carrier and limits their liability.

 

14. Events beyond the parties' reasonable control

If an unforeseen event, which is beyond the control of the Operator, or us, and therefore could not have been avoided by us or the Operator taking all due

care, significantly impedes the travel which has been booked, then either we or you can terminate the contract. For the avoidance of doubt, an unforeseen

event may include (but is not limited to) warfare, other serious problems such as terrorism, significant risks to human health such as the outbreak of a

serious disease at the travel destination, or natural disasters such as hurricanes, earthquakes or poor weather conditions which may make it impossible to

travel safely to the destination agreed in the contract.

 

15. Our liability

We act as an agent on behalf of the Operators and are not responsible for the ferry services they provide. We are responsible for:

 

* the provision of the Services; and

* the accuracy of information that we provide.

 

We are not responsible for information not published by us, including information published on Operator websites, nor incorrect information given to us by

the Operators.

 

Your contract for the provision of the journey will be between you and the Operator, therefore we will not be in any way responsible for the provision or

performance of the journey. We are not liable for any loss or damage that you suffer as a result of the Operator’s failure to perform the journey or its

improper performance of the journey, including where this is the result of an Operator having become insolvent or otherwise having ceased trading.

We will not be obliged to provide you with a refund in such circumstances.

To protect against this risk, we would recommend that you take out travel insurance which includes cover for End Supplier Failure.

You should read any travel insurance policy which you decide to purchase carefully so that you are fully aware of the risks which you are protected against

under the policy.

 

If you have any queries or concerns about the journey you have booked, please contact the Operator of the journey directly.

 

16. Limitation of Liability

We do not limit our liability for 

(i) loss caused by our fraud or fraudulent misrepresentation 

(ii) loss arising from death or personal injury caused by our negligence; or 

(iii) any other loss that may not be excluded or limited by applicable law. 

 

In all other respects, we shall be liable only for losses which arise directly: 

(a) from our breach of a legal duty of care; or 

(b) are a result of our breach of these Booking Conditions, and that liability is at all times limited to a sum equivalent to twice the amount paid by you

for a booking, in respect of the relevant Customer.

 

Claims against us for compensation are limited or excluded insofar as international treaties or other legal regulations that limit or exclude liability

apply to the arrangements to be provided. Liability for sea transportation is governed by the applicable stipulations of international treaties including

the Athens Convention. That treaty limits the liability of the Operator for shipping incidents and fault or negligence.

 

17. Complaints

You must make any complaint about the Service promptly and at the latest, within 14 days of the completion of your booking, by contacting us by post or

by email to complaints@iloveferry.us.

 

You can also access the European Commission Online Dispute Resolution (ODR) platform at http://ec.europa.eu/consumers/odr/.

This ODR platform is a means of registering your complaint with us. It will not determine how your complaint should be resolved.

 

If you have a complaint about something that took place during your journey, please contact the Operator directly to resolve this issue using the details

set out on our Site.

 

18. General

These Booking Conditions are governed by the laws of Spain. You agree that the Spanhish Courts shall have jurisdiction to hear and determine any dispute

arising from the interpretation of these terms. However, you may choose the law and jurisdiction of Scotland or Northern Ireland if that is where you live.

 

If any provision (or part of a provision) of these Booking Conditions is found by any court or other authority of competent jurisdiction to be invalid,

illegal or unenforceable, that provision or part shall, to the extent required, be deemed not to form part of this agreement with you and the validity and

enforceability of the other provisions shall not be affected.

 

© I LOVE FERRY, Santísimo Cristo del Mar 35, 03730, Jávea, Alicante, Spain

Company Registration Number: CV m-1417-A