I Love Ferry

Booking Conditions

I Love Ferry is the best option to buy your tickets to travel in Bahamas.

This website (the “Site”) compares prices and schedules for ferry trips and lets you book them.

The Site is owned and operated by I Love Ferry, S.L. (referred to in these Booking Conditions as “we”, “us” or the “Company”).

1. Application

These Booking Conditions apply to all passenger bookings for ferry trips made through this Site or through our customer service, and replace all previous conditions. In these Booking Conditions:

“You” means the person making the booking;

“Customer” means each person for whom the booking is made, which may (but need not) include you;

“Services” means the services we offer: a ferry search service, a price comparison service and a booking service.

We may change these Booking Conditions from time to time, but changes will not apply to bookings you have already made.

We recommend that you save the Booking Conditions in force when you book so that you can refer to them later.

2. Parties

We do not operate ferry services ourselves. They are provided by the ferry operator (the “Operator”), currently Balearia Caribbean.

When you book a ferry, we act as an agent of the Operator. This means that your contract of carriage is with the Operator, which is responsible for providing the ferry service to you.

Every booking made through our Site or our customer service is subject to:

(i) these Booking Conditions, which set out the terms on which we provide our Services to you; and

(ii) the Operator’s terms, which set out the terms on which the Operator provides the ferry service to you (the “Operator Terms”). A summary is available in our Travel Terms and Conditions, and the Operator Terms are made available to you before any booking is completed.

You are responsible for familiarizing yourself with the Operator Terms.

If there is any conflict between these Booking Conditions and the Operator Terms, the Operator Terms prevail.

The person making a booking must be authorized to book on behalf of every other Customer included in it. By booking, you confirm that each Customer agrees to be bound by these Booking Conditions.

The person making the booking is responsible for his or her activity on our Site and for safeguarding the personal information provided, including names, passport and travel details, and must ensure that all information provided is complete and accurate.

3. Fares and general information

Fares depend on the fare type (for example, Flex or Basic), the number of passengers, the route and the travel dates and times. Your booking may require Customers to depart and/or return on specific dates and times. If Customers do not keep to them, they may be refused travel and/or be charged additional amounts; in particular, they may lose the benefit of promotional fares and be charged the full fare. Such additional amounts may be charged to the card used for the booking.

Passenger space and on-board services are subject to availability.

Promotional fares are subject to additional special conditions, including that if any part of the itinerary is not used, we or the Operator may apply additional charges.

We may change any displayed fare, including when the Operator changes its fares (for example, due to fuel prices or changes in law), at any time until the booking is confirmed. If the price of your booking changes between your order and its confirmation, we will confirm the booking if the price has gone down (and charge you only the actual price); if it has gone up, we will contact you for instructions.

If any Customer has a disability or reduced mobility, please contact us before booking so we can check with the Operator that the necessary assistance is available.

4. Departure schedules

All departure and arrival times are estimated by the Operator and given in local time; please check your booking confirmation for details.

We recommend that you check with the Operator for any changes before starting your trip.

Sailings may be interrupted, delayed or cancelled due to adverse weather, sea conditions or other circumstances.

The Operator may need to use a different vessel or a different port of departure or arrival, or to change or withdraw on-board facilities and services, for operational, technical or scheduling reasons.

We accept no liability for costs or inconvenience caused by such circumstances, but we will try to notify you, where practical, using the contact details you provided when booking. The Operator Terms govern the Operator’s liability in such cases.

5. Pets and vehicles

Balearia Caribbean accepts dogs and cats on board, subject to its pet policy. You must tell us before booking if you intend to travel with a pet. Additional charges and conditions may apply, and you are solely responsible for obtaining any documents, health certificates and permits required to travel with your pet.

Vehicles cannot be carried on board.

6. Dangerous goods

Dangerous or hazardous goods may not be carried on board. The Operator may refuse carriage, without refund, to any passenger who attempts to carry such goods.

7. Confirmation and payment

You must pay for each booking in full at the time of booking, before a confirmation is issued. Payment can be made by credit or debit card.

Depending on the card used, a payment processing surcharge of up to 4.25% plus US$0.30 per transaction may apply.

Depending on the fare selected and the number of passengers (and therefore the value of the booking), a service fee will be added to the price of the ticket. It is shown before you confirm the booking.

Once you have paid in full for all Customers included in the booking, we will send you a booking confirmation with the details of your reservation. The contract between you and the Operator is formed only once that confirmation has been issued.

If you have not received the confirmation within 24 hours of booking, please contact us at info@iloveferry.us or through our contact form.

We are not obliged to issue a confirmation if an issue arises that reasonably prevents us from confirming the booking on the Operator’s behalf, including a pricing error or the trip no longer being available. In that case we will inform you, stop processing the booking and refund any amount you have paid, unless you choose to use that payment for a different booking.

You agree that the data stored in our information systems (or those of our service providers) constitutes proof of your booking and its details.

8. Cancellations and changes

Cancellations, refunds and date changes depend on the fare booked and are governed by the Operator Terms, summarized in our Travel Terms and Conditions:

- Flex fare: cancellable with a refund according to how far in advance you cancel; date changes without a change fee (fare difference applies).

- Basic fare, day trips and promotions: non-refundable; date changes subject to the Operator’s change fee plus any fare difference.

Cancellation and change requests must be sent to us at info@iloveferry.us or through our contact form, at least 24 hours before departure.

If a Customer does not travel, any refund will be made only in accordance with the Operator Terms.

9. Check-in and travel documents

Check-in times are shown during the booking process, in your booking confirmation and in our Travel Terms and Conditions. If a Customer is not ready to board by the latest check-in time, boarding cannot be guaranteed.

The Operator has absolute discretion to accept or refuse any passenger or luggage on board.

Each Customer must carry all the travel documents required to enter the Bahamas and to re-enter the United States (or their country of departure).

You are responsible for making sure that the name on each Customer’s passport matches the name on the ticket; otherwise the Customer may not be able to travel and any travel insurance may be invalid. If a Customer changes his or her name between booking and travel, you must let us know through our contact form.

10. Your responsibility

You are responsible to the Company and to the Operator for fully complying with these Booking Conditions and with any additional requirements set by the Operator or by law, and for providing full and accurate information about your booking and its passengers.

11. Mandatory law

Your booking is subject to any mandatory law or international convention applicable to carriage by sea, which may impose obligations on the carrier and limit its liability.

12. Events beyond the parties’ reasonable control

If an unforeseen event beyond our control or the Operator’s control, which could not have been avoided even with all due care, significantly affects the booked trip, either we or you may terminate the contract. Such events include, among others, war, terrorism, serious risks to human health such as the outbreak of a serious disease at the destination, and natural disasters such as hurricanes or severe weather that make it impossible to travel safely to the destination.

13. Our liability

We act as an agent of the Operator and are not responsible for the ferry services it provides. We are responsible for:

* providing the Services; and

* the accuracy of the information we publish.

We are not responsible for information we have not published, including information on the Operator’s website, or for incorrect information given to us by the Operator.

Your contract of carriage is with the Operator, so we are not responsible for the performance of the trip. We are not liable for any loss or damage you suffer because the Operator fails to perform the trip or performs it improperly, including where the Operator becomes insolvent or stops trading, and in such cases we are not obliged to refund you. To protect yourself against this risk, we recommend that you take out travel insurance that covers supplier failure, and that you read the policy carefully.

If you have questions about the trip you have booked, please contact the Operator directly or write to us at info@iloveferry.us.

14. Limitation of liability

We do not limit our liability for:

(i) loss caused by our fraud or fraudulent misrepresentation;

(ii) death or personal injury caused by our negligence; or

(iii) any other loss that cannot be excluded or limited under applicable law.

In all other cases, we are liable only for losses arising directly from (a) our breach of a legal duty of care, or (b) our breach of these Booking Conditions, and our liability is limited to twice the amount you paid for the booking in respect of the Customer concerned.

Claims against us are limited or excluded to the extent that international treaties or other legal rules limiting or excluding liability apply to the services concerned.

15. Complaints

Please send any complaint about our Service promptly, and no later than 14 days after your trip, by email to info@iloveferry.us or by mail to the address below.

If your complaint concerns something that happened during the trip, please also contact the Operator directly.

16. General

These Booking Conditions are governed by Spanish law, and the courts of Spain have jurisdiction over any dispute arising from them, without prejudice to any mandatory consumer protection rights you may have under the law of your country of residence.

If any provision (or part of a provision) of these Booking Conditions is found by a competent court or authority to be invalid, illegal or unenforceable, that provision or part will be deemed not to form part of this agreement, and the validity and enforceability of the remaining provisions will not be affected.

Travel agency license: CV m-1417-A