I Love Ferry

ILOVEFERRY.US AND BALEARIA CARIBBEAN TRAVEL TERMS & CONDITIONS

The following conditions are set by the ferry operator, Balearia Caribbean. If there is any difference between this page and Balearia Caribbean’s current terms, the operator’s terms prevail: Balearia Caribbean Terms & Conditions.

CHECK-IN, TERMINALS & PARKING

FORT LAUDERDALE (Florida, United States) passenger terminal

Port Everglades Terminal 21, 2021 Eller Dr, Fort Lauderdale, FL 33316.

- Check-in starts THREE HOURS BEFORE DEPARTURE.

- The terminal doors close ONE HOUR BEFORE DEPARTURE.

- Please allow at least one hour for vessel clearance by local and federal authorities on your return to Port Everglades.

Balearia Caribbean’s departure terminal in Fort Lauderdale may vary. Before you travel, check the Port Everglades vessel schedule or call Balearia Caribbean at 866.699.6988.

Parking is available at the Palm parking garage (mid port). Parking entrance: take I-595 East straight into the port and continue east to the garage on the left side.

Parking rates: porteverglades.net

FREEPORT (Grand Bahama, Bahamas) passenger terminal

Terminal 2, Freeport Harbor, Grand Bahama Island.

- Check-in starts THREE HOURS BEFORE DEPARTURE and the doors close ONE HOUR BEFORE DEPARTURE.

- Please allow at least one hour for vessel clearance by local and federal authorities on your return to Fort Lauderdale.

BIMINI (Bahamas) passenger terminal

Fisherman’s Village, Bimini Bay, North Bimini, Bahamas.

- The Balearia Caribbean office opens at 9:00 a.m. on sailing days. We recommend checking in as early as possible.

- Boarding closes ONE HOUR BEFORE DEPARTURE. Last-minute check-in is not allowed.

- Please allow at least one hour for vessel clearance by local and federal authorities on your return to Fort Lauderdale.

No outside food or beverages may be brought into the passenger areas on board.

For more information about your trip, call Balearia Caribbean at 866.699.6988, visit www.baleariacaribbean.com or contact us at info@iloveferry.us.

CHANGES, CANCELLATIONS & REFUNDS

Tickets are NON-TRANSFERABLE. The conditions depend on the fare you book:

FLEX fare

- Cancellations 7 DAYS OR MORE before departure: full refund.

- Cancellations 4 TO 6 DAYS before departure: 50% penalty.

- Cancellations 3 DAYS OR LESS before departure: no refund.

- Date changes: no change fee if requested at least 24 hours before departure. Any fare increase for the new date will be charged.

BASIC fare, day trips and other promotions

- No refunds or cancellations.

- Date changes: US$75 per change plus any fare increase, if requested at least 24 hours before departure.

Reservations are valid for up to one (1) year from the booking date; any change must be requested at least 24 hours before travel.

Passengers who do not board for any reason beyond Balearia Caribbean’s control are not entitled to a refund or a date change.

ILOVEFERRY.US and Balearia Caribbean accept no liability, other than refunding the ticket, if the vessel for which the ticket was issued does not complete the scheduled trip due to operational difficulties, weather conditions, unforeseen circumstances or force majeure.

ILOVEFERRY.US and Balearia Caribbean are not responsible for denied boarding due to failure to present the required travel documents.

FOR DETAILS ON INFANT, MINOR AND PREGNANCY POLICIES, PETS, LUGGAGE, TRAVEL DOCUMENTS AND VISA REQUIREMENTS, VISIT THE BALEARIA CARIBBEAN HELP CENTER.