How to cancel your Bahamas ferry ticket and get a refund
Only Flex tickets can be refunded: in full if you cancel 7 or more days before departure, and 50% if you cancel 4 to 6 days before. Within 3 days (72 hours) there is no refund. Basic, Day Trip and promotional tickets are non-refundable, but you can change the date for $75. To cancel, write to us at least 24 hours before departure.
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How much you get back
| When you cancel | Flex | Basic, Day Trip, promotions |
|---|---|---|
| 7 days or more before departure | 100% | 0% |
| 4 to 6 days before | 50% | 0% |
| 3 days (72 hours) or less before | 0% | 0% |
| You do not show up | 0% | 0% |
If you have a non-refundable ticket, a date change may be better than losing it: it costs $75 plus any fare difference.
How to request your refund
- Write to us through our contact form or at info@iloveferry.us, at least 24 hours before departure. Include your booking number and the passengers you are canceling.
- We confirm the cancellation and the amount that will be refunded under your fare.
- The refund goes to the card you used to book.
Count the days from your departure date: the earlier you write, the more you get back.
If the ferry is canceled
- If the ferry company cancels or does not complete the trip, for example for weather or technical reasons, the ticket is refunded.
- We will contact you with the email and phone you gave when you booked. Keep them up to date.
- Other costs, such as hotels or parking, are not covered. Travel insurance can protect you.
When there is no refund
- You are denied boarding because you do not have the right documents. Check travel documents before you go.
- You arrive after the terminal doors close (1 hour before departure).
- You do not show up.
Frequently asked questions
Can I get a refund on my Bahamas ferry ticket?
Only with a Flex ticket: in full if you cancel 7 or more days before departure and 50% from 4 to 6 days before. Basic, Day Trip and promotions are non-refundable.
Is the Bimini day trip refundable?
No. You can change the date for $75 plus any fare difference, at least 24 hours before departure.
What happens if the ferry is canceled for weather?
The ticket is refunded. We contact you with the details you gave when you booked.
How do I cancel my ferry booking?
Write to us through the contact form or at info@iloveferry.us, at least 24 hours before departure, with your booking number.
Compare fares before you book: Flex or Basic. Full terms: booking conditions.
Up to date as of October 28, 2026. Rules and fees can change, so check again close to your travel date. Written by the I Love Ferry team. Questions? Contact us.
Help template v4 · 28/10/2026